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PRIVACY POLICY

At Live Active, we are committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, store, use, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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1. What Information We Collect

We may collect the following types of personal and sensitive information:

  • Your name, address, phone number, and email

  • Date of birth and Medicare/DVA/NDIS details

  • Health information and medical history relevant to your treatment

  • Referral letters and reports from other health professionals

  • Appointment details and treatment notes

  • Billing and payment information

  • Emergency contact details

We only collect information that is necessary to provide you with safe, effective healthcare and to manage our practice.

2. How We Collect Your Information

Your information may be collected when:

  • You complete a patient registration or consent form

  • You attend an appointment with our clinic

  • You communicate with us via phone, email, website, or online booking systems

  • We receive referrals from other healthcare providers

3. How We Use Your Information

We use your personal and health information to:

  • Provide assessment, diagnosis, and treatment

  • Communicate with you regarding appointments and care

  • Manage clinic operations and billing

  • Process Medicare, private health fund, DVA, and NDIS claims

  • Write reports and communicate with other healthcare providers (with your consent)

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